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Director – Sales
Hasan is a co-founder of the business and still remembers the days of the first MyConnect office, a whopping 12sqm! After a failed attempt at an eBay business with co-founder Robert, Hasan agreed that it was time to get serious and provide a service that people needed.
Having a depth of experience in Call Centres, Hasan and Robert have aligned MyConnect with Tier 1 suppliers to ensure all clients have a 10 out of 10 customer experience.
Understanding the Moving Market and listening to what Property Managers really wanted, Hasan has helped steer MyConnect to its market leading position since 2006. Hasan is 100% focused on working with the team on the road to establish lasting relationships with our Real Estate Partners and participating in Industry Events.
In his downtime he loves to roll his sleeves up and work on his HG Kingswood Ute and spend time with family and friends in his hometown of Mildura.
Director – Operations
Robert is one of the founding members of the MyConnect team. After spending five years learning sales and operations in the call centre industry, Robert and Hasan decided to start a new player in the Utility Connection Industry.
Robert honed his face to face skills by hitting the road to visit real estate agencies across Victoria. Between these visits he was back in the office calling tenants and arranging new connections.
Fast forward 10 years and Robert has built a committed and enthusiastic sales team. He has also transferred his customer service knowledge to a vibrant team on the phones in the Melbourne office.
Robert’s diligent management of the day-to-day operation continues to plays a pivotal role in the success of the business, while his effective co-leadership of an enthusiastic and professional team ensures consistency in the delivery of client services.
You can still catch Robert on the phones in the office and next time you arrange your connections you might even speak with him. You always know his desk as it’s the messiest place in the office but there is some secret system in all the chaos.
When he’s not in the office he’s at his “other job” busy looking after his young son and twin daughters.
CEO – Commercial Director
Mike is our business veteran with over 30 years of experience leading significant specialist businesses in the UK and Europe, Australia and New Zealand and Canada and the USA. Mike has a
track record of achieving industry-leading results, profitability and recognition in start up, turnaround and rapid growth environments.
Mikes ability to remain focussed, logical, analytical, inclusive, confronting and strategic particularly in challenging environments is what makes him such a successful leader.
Mike has worked alongside the entrepreneurial co-founders to build MyConnect into a robust, sustainable business with increased sales across multiple states through multiple channels in a turbulent energy industry environment.
Mike has aided the rapid growth at MyConnect over the past 24 months, with increased consistent sales, more partnerships with top tier retailers and rebuilding their in-house capability to provide a world class connection service positioned for further growth.
Andrew is a sales veteran he has been on the sales field since finishing school. He started at a home improvement company knocking on doors and has worked in many facets of sales for small business’ through to large corporations. Andrew found his calling when he joined the MyConnect team in 2014 with a genuine passion for real estate and a love for spending his days meeting with like minded people and helping mutual clients. It is no surprise that with his dedication to the job, Andrew has excelled in the industry beyond measure. Andrew stresses that above all else, and most importantly, going to work every day is enjoyable for him!
Andrew can be quite pedantic, volume control must ALWAYS be on an even number! We assume this trait attributes to his wild success.
Shannon started working for us at MyConnect at the start of 2015 where he was taken on board as a business development manager for Victoria. Shannon was already well known in the industry being that he has 6 years experience in the energy space. Shannon managed the Victorian and Sydney operations of one of Australia’s largest renewable energy retailers.
Shannon is diligent in meeting partner expectations, he prides himself on being prompt in meeting outcomes and maintaining a professionalism in all aspects of his client engagement.
Shannon loves his French Bulldog more than anything in the world!
Scott joined MyConnect in April 2016, prior to this Scott has a long history of management experience. Scott was a store manager for Michael Hill where he exceeded EBIT and budget landing him as a finalist for international rookie manager of the year. He has provided a broad range of training including E-learning and RPL for diploma level qualifications in Management and Hospitality. On top of that, Scott was owner director and head chef for Little Italy Thirroul, a restaurant with $1 Million revenue.
Scott works closely with independent real estate agencies in New South Wales where he provides a first class utility connection service for customers. Scott feels that with his experience in retail, management, hospitality and training, he is results orientated and has an emphasis on exceeding customer expectations.
When he gets the time, Scott enjoys scuba diving. He has dived along sheer walls with green turtles to underwater caves with sharks!
Emma has worked in the utility/real estate sector throughout the West & South Western Sydney areas for over 5 years.
Emma joined our MyConnect team at the beginning of September 2017 and has been flourishing since. Emma believes that her agents are the most important thing to her and her job. She prides herself on taking care of them one on one and likes to make sure that she is always available whether that be by phone, internet or a quick visit.
Emma prides herself on the amazing relationships that she has built over time that she feels is testiment to good management, consistent communication and dedication.
Emma has been sponsoring a World Vision child in Cambodia for the past 12 years, his name is Van and he is 14 years old.
Originally from Austria, Marco moved to Sydney Australia in 2005 with the intent to follow the snow. 12 years later, Marco has made an established life for himself and has settled down with his wife, son, dog and cat.
When it comes to his professional career, there isn’t much that Marco hasn’t tried. From helping decommission Germany’s largest underground bunker from world war II, making handmade ski boots in the Austrian Alps, creating high end bespoke men’s shoes in one of Australia’s biggest luxury stores to being a sales representative for Timberland shoes and baby prams, Marco has done it all.
Luckily for us, Marco has recently joined our team and is in integral part of increasing growth at MyConnect. He prides himself on being honest and approachable, traits that all of his clients would vouch for.
Marco has had a beard since the age of 14 and he never leaves his house without a brush!
With more than 8 years experience in real estate, David’s specialist knowledge of the industry has helped thousands of clients confidently take the next step in their property journey.
He is a newly appointed member of the Business Development team at MyConnect and handles new business throughout Victoria. Although now out of main stream real estate, he still loves being a part of the industry.
Developing and maintaining positive and credible relationships on all levels is important to David and his reputation for hard work, reliable service and solid results derives from his refreshingly simple straightforward approach.
David has a deep dark secret… he is THE Batman.
Sabina comes from a long history in the real estate sales industry, selling various master planned land development communities. As well as her experience in sales, Sabina has over 5 years’ experience in business development and account management in the utility connection industry, servicing Melbourne and regional Victoria.
Sabina prides herself on delivering amazing customer service to her clients and business partners. She believes that building great customer relationships are key to her success as a business development manager.
When not working Sabina enjoys spending time with her young daughter and watching old Disney movies.
Oscar has been with the MyConnect team for two years working as a business development manager operating in Queensland. Oscar dedicates his time to not only acquiring new business but also maintaining and developing current client database. Oscar is incredibly motivated and prides himself on going above and beyond to exceed the expectations of his clients.
Prior to joining MyConnect, Oscar worked in the telecommunication industry for over 10 years. During this time, he obtained skills and practical experience that saw him working for companies like LG Electronics, Tech2Home and Optus.
Oscar is terrified of heights.
Nathan has a long history in customer service and account management, he worked with Sensis Yellow Pages for 7 years until he decided to pursue a fresh start. MyConnect were lucky enough to take Nathan on board in April 2014. Nathan is responsible for growing and maintaining the South Australian, Mildura and Wentworth markets. Nathan’s impeccable service and high attention to detail is what makes him such a valued asset at MyConnect.
Nathan is South Australian born and raised and when he isn’t liaising with our many clients in SA, he resides in Adelaide foothills with his wife and their 2 dogs!
Compliance & Accounts Manager
Having a strong communications and customer service background, Michael thrived when he started working at MyConnect. Prior to joining our team in 2014, Michael worked within the Telco sector for 5 years. Michael is an integral part of our team managing compliance, quality control, internal resourcing, training and account management. He prides himself on his professionalism, dedication and high standards to ensure the operations at MyConnect are conducted in an efficient and compliant manner.
Michael has a penchant for Valentino suits and Oliver Peoples glasses. (And can quote every line in American Psycho)
Marketing & Communications Manager
Chloe comes from a strong customer service and sales background having spent roughly 8 years consecutively working in the gaming industry at a bingo centre. As well as this, Chloe has worked a number of short term retail jobs. Chloe graduated with a bachelor of business, majoring in Marketing in 2015 and joined the MyConnect team in June of 2016 as the Marketing and Communications Coordinator. Chloe manages all social media platforms at MyConnect, as well as writing all copy, organising marketing material and administrative assistance.
Chloe excels in an environment where she can be thorough and precise while having space to be creative, MyConnect provides her with the freedom to push herself and be the best that she can be.
Chloe spends her spare time either dancing to Trance music, playing PC games or eating.
Sales Team Leader
James is the definition of ‘growing with the company’. He started with us at MyConnect in 2014, working on the phones as a connection agent. When James started, there were 3 guys working on the phones. 18 months later, James is now the Sales team leader. James has an extensive knowledge on the industry which was built up prior to MyConnect when he worked at Origin for 3 years in the solar and home products department.
James likes to take on any challenge with confidence. He has well rounded knowledge of the industry and will always strive to give the customer the best experience possible. He will go above and beyond to resolve any issue or to simply ensure that the customer has a smooth a move as possible.
Once while James was in Japan chowing on an apple, minding his own business, a deer came out of nowhere and snatched the apple right out of his hand! He swears it wasn’t a dream.
Sales Team Leader
Matthew started working in the utilities industry as soon as he left high school. He started with door to door sales until he moved on to an up and coming energy retailer based in Melbourne where he excelled in quality assurance and sales coaching. He has a never-ending drive to learn and succeed at new things. When Matt joined MyConnect, he fit into the team like the position was created especially for him.
When it came time to appoint a new team leader, one could not look past Matt who had proven his hard work and dedication over the 18 months he spent in sales. His ability to strive for an exceptional customer service experience and the need to go above and beyond to help saw him the perfect fit for the role.
Matthew can’t let go of being a big kid, his favourite hobbies include video games, throwing Frisbee with friends and skateboarding…. Only now he can do all without mum’s supervision!
Having graduated with a bachelor of Commerce and translating her skills into the work force as a sales representative at Optus, Wendy has thrived in her position as Telco team leader at MyConnect.
Starting at MyConnect in 2015 as the only person in the internet team, her experience in sales and her key eye for business has helped her to grow her one man team into an army of telco experts.
Wendy is fluent in Mandarin and Cantonese, assisting our extensive portfolio of Chinese clients in getting everything set up for their move.
Her main goal when she comes into work is to ensure that all customer’s have a very smooth and happy experience with MyConnect.
Wendy is quietly (not so quietly) obsessed with K-pop! Her favourite K-pop band is Highlight. She will also fight anyone for a bubble tea!
Bronte has extensive experience in administration with over seven years under her belt. She has experience working in both the retail and energy sectors, including working for one of Australia’s largest energy companies for over two years. During those two years, Bronte was involved in customer service, meter installations and admin.
Bronte has been at MyConnect for over two years and has worked her way up to Admin Manager. Her daily roles include data entry, inbox management, customer enquiries, real estate enquiries, problem solving and escalations just to name a few.
It is her great attention to detail and many years of experience that make her the perfect fit for her role.
When she is not resolving issues in the office, Bronte can be found riding her push bike around the city and eating Mexican!
NJ comes from a managerial background having worked for numerous high profile retail stores where she managed financial objectives, sales teams and operational duties. In addition to this, NJ has experience in administration including dealing with buyers and suppliers. At MyConnect, NJ utilises her skills to manage our office. She is involved with hiring staff, assisting agents, problem solving, invoices, general admin and much more.
NJ is dedicated to making each encounter with client, supplier even other colleagues a pleasant one. She prides herself on her ability to create a personalised service experience for each customer.
NJ is half human and half Vulcan.