Moving home can be stressful, there are so many things that have to be organised. One thing that should be simple but often isn’t, is utility connection.
MyConnect is dedicated to saving movers both time and effort to make moving as easy as possible. Here are some benefits of using a Utility Connection company such as MyConnect:
Internal call centre:
Generally, providers in the utilities industry tend to employ external overseas call centres as a way of cutting costs and outsourcing work. Language barriers, time delays, long hold times and poor phone quality can sometimes be a result of external phone calls.
With MyConnect, our call centre is based right here in Australia. When you call MyConnect, you will speak with a local professional who understands.
Time is money:
These overseas call centres are certainly not renowned for their efficiency! It takes on average sixty-three minutes and nine phone calls to connect electricity, gas, telephone and internet services. The average wait time to speak to a customer service representative can range from ten minutes to one hour.
Customers who use MyConnect have all of their utilities connected within an average of 12 minutes and one phone call. With a streamlined process, connecting electricity, gas, phone, internet and pay TV in one simple phone call is guaranteed to save time and effort.
Informative and reliable:
Each connection agent at MyConnect is highly trained in connecting utilities and providing a quality service every time. MyConnect provides customers with reliable and accurate information. We ensure that each customer has the knowledge and understanding of the plans on offer and can feel comfortable with the connections they have chosen.
MyConnect can also solve any connection issues that may arise along the way such as meter numbers, billing issues, conduct meter installations and even arrange same day urgent connections.
You can trust MyConnect’s Australian call centre knowing that we’re completely transparent about costs, and accountable for any hidden fees.
Wide range of providers:
MyConnect is independently owned and partners with a wide range of market leading providers. This ensures that we cover a variety of options for our customers. We look at the best choice and ensure that customers can select their desired option from the variety of plans and packages available.
When it comes to connecting utilities, MyConnect is dedicated to providing an exceptional service which offers customers choice and simplicity. Pair that with saving time and effort that can be spent on more important things and you’ve got a perfect match!