A Step-By-Step Guide To Connecting Utilities

Need to sort out your utilities but don’t know where to start? Well, you’ve come to the right place!

At MyConnect, we know a thing or two about connecting utilities, so why not roll with the experts and use our free service today by following this step-by-step guide to connecting utilities.

Step 1: Let’s Get In Touch

If you need to get your electricity, gas or internet sorted for your home, we’re more than happy to help! There are a couple of ways you can let MyConnect know you need your utilities connected, and really it’s up to you which method you choose.

The first is giving our Aussie-based team a call on 1300 187 449 and we’ll be able to assist you in less than 8 minutes! Our team is committed to providing the best service and will guide you through connecting utilities in one call so you can move into your new home with everything connected. For any urgent or same-day connections, we advise you to call our team to give yourself the best chance of connecting as early as possible.

Our team are also available to assist you over our webchat, which you can find in the bottom right of your device. Leave us a message and we’ll be sure to reply ASAP.

Lastly, you can also connect your utilities online using our online self-signup process! To get started, head to the link below to get connected today!

Step 2: Provide Your Details

Next, we’ll need some information about yourself and about the address where you need utilities connected and when you’ll be moving in.

Through our online form, simply type and select your address from the drop-down list. We’ll then display the utilities available for your area that we can connect to and how many plans are available.

Lastly, we’ll need your full name, email address and phone number in case there’s an issue with your connection. Once these have been entered, you can continue to check out the plans available for your home!*

*Currently, our online self-signup does not support embedded networks or addresses from NT & TAS. For assistance with these connections, give our team a call at 1300 187 449.

Step 3: Select Your Plan

Now that we’ve got some info on what you’re looking for, let’s have a look at the plans available in your area! Just finalise the utilities you need to connect and detail when you’re looking to connect. We’ll need at least 2 business days for an electricity connection, and 3 business days for a gas connection (we may be able to connect sooner over the phone).

Once that has been finalised, we’ll fetch the plans available online. You can toggle the price for each plan between monthly/yearly depending on what you prefer.

If you have selected internet along with electricity or gas, we’ll be able to give you a call to sort that out ASAP, as we can only connect electricity and gas online. We may also have more retailers available over the phone, with a list of over 20+ leading service providers.

Step 4: Additional Info & Identification

With your plans selected, we can move on to the nitty-gritty details. Your title and date of birth will be confirmed in the next step of our online process, and then we’ll need a form of identification to allow us to port your services over, free of charge (no identity checks are performed at this stage).

This identification will be in the form of your Australian driver’s license, passport or Medicare card.

Once that’s been entered, we’re in the home stretch! There are a handful of smaller steps that we’ll need you to complete, including:

• Status of any life support equipment
• Concession card status
• Solar power
• Email or paper billing

Step 5: Terms & Conditions

We’ve reached the final step! Once you’ve completed the prior steps, you’ll reach our terms page. This is where you’ll receive a recap of your plan, details provided and a list of T&Cs from the retailer you’ve decided to go with.

After you’ve had a look over the terms and you’re ready to complete the signup, tick the confirmation boxes and you’ll be sorted! You’ll soon receive a confirmation summary via Email/SMS, and we’ll take care of the rest.

If there is any additional information required, we’ll contact you to ensure your connection goes as smoothly as possible.

FAQs

Got questions? Well, we have answers!

Don’t worry if you’re feeling puzzled, for all things MyConnect and utility connection our FAQs are truly know-it-alls.

Joshua Chadwick

SENIOR EDITOR