Got questions?
We have answers!

Don’t worry if you’re feeling puzzled, for all things MyConnect and utility connection our FAQs are truly know-it-alls.

Rubiks cube puzzle
How does the MyConnect service work?

MyConnect is a free utility connection service based in Australia. We partner with 20+ service providers, so you can choose from plans available in your area. Once we receive your information, a team member will contact you to confirm your moving details and assist in connecting your utilities through one of our partnered service providers of your choosing.

The MyConnect service is owned by Origin Energy Limited. Although we may recommend Origin products to you we also have commercial relationships with other partnered suppliers whose services we may offer to connect you to. We do not necessarily have partnerships with all suppliers that may be available in your area. A list of our suppliers is available here.

How is this service free?

We receive a fee for every connection we make with one of our partners. This does not affect the price you pay to them and you are free to choose the supplier that best suits your needs. This commission is a cost-effective way for our partners to advertise and attract brand-new customers who may not otherwise be aware of their plans, prices and services.

However, if you are switching, you may be subject to charges concerning your current service. Check with your current supplier(s) whether exit fees apply. For more information, see here.

Who does MyConnect work with?

MyConnect partners with 20+ of Australia’s leading service providers, including Origin, AGL, EnergyAustralia, Momentum Energy, Telstra, Optus, and more. See the full list of service providers here.

I have a billing enquiry

If you have a billing enquiry, please contact us directly on 1300 854 478.

What happens after I submit an online request for connection?

Once we receive your submission, we will give you a call to confirm your details and the utilities that you wish to connect. During this call, we will present you with offers and plans from our partners for you to choose from.

After that, MyConnect takes all the hassle out of the utility connection.
We work with our trusted electricity, gas, internet and water (VIC only) partners to get you connected as soon as possible.

How do I find my electricity or gas meter?

The location of your electricity or gas meter will differ depending on the style of your property. If you are stuck, we have created short videos on how to find your Gas Meter, Main Switch and more here.

I need to change my connection details.

To change the details of your connection, please call us on 1300 854 478.

Why do I need to provide personal information?

MyConnect will ask for your full name, ID number, date of birth, and address. These pieces of information are all required in order to process your utility connection.

In accordance with the Australian Privacy Principles under the Privacy Act 1988, We do not disclose any personal information, other than for the purpose of arranging and facilitating this connection, once you have provided consent to do so.

To find more information on this, please read our privacy policy here.

Can you do urgent connections?

The latest time an electricity or gas company can receive a request to connect power is midday for a next-day connection. In certain areas, we can arrange same-day connections.

Please give us a call on 1300 854 478 to see how we can help get you connected!

How do I get connected?
Getting connected takes just a few steps! Simply fill out our online form here or give us a call on 1300 854 478.
When can I expect to be contacted?

We guarantee to contact you by the end of the next business day, or you can do it online!

MyConnect’s team of 125+ are ready to help you

MyConnect’s Melbourne-based support centre are here to assist you to ensure your questions are answered.

Call now

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