FAQs

Once you complete our online form, you will receive a signup link in your email where you can complete your signup entirely online! If you would prefer to do it over the phone, please give us a call on 1300 854 478.

We guarantee to contact you by the end of the next business day, or you can do it online!

The latest time an electricity or gas company can receive a request to connect power is midday for a next day connection. In certain areas we can arrange same day connections.

AGL, Origin, Energy Australia, ActewAGL, Momentum Energy, Tango, Nectr, Optus, Telstra, Belong, Dodo, iPrimus, Foxtel, CHU + More!

There needs to be clear access to your meters on the day of your connection. Your meter will differ depending on the style of your property. If you live in an apartment, unit or townhouse, it is likely that all of the meters are located in one central area. In older unit blocks there may just be one meter for all the properties. In a house, the electricity and gas meter is usually near the front door or round the side of the house.

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No worries! Please call us on 1300 854 478.

We receive a fee for every connection we make with one of our partners. This does not affect the price you pay to them and you are free to choose the supplier that best suits your needs.

To begin the process, you can either fill out an online connection form or you can call us on 1300 854 478 between 8am-8pm AEDT weekdays and 9am-4pm AEDT on Saturdays.

If you have a billing enquiry, please contact us direct on 1300 854 478.

MyConnect will ask for your ID number, date of birth etc. We do not disclose any personal information about our customers for purposes other than arranging their connection, and we need to obtain your consent to do so. This information is required to fulfil the service request. All personal information disclosure complies with the Australian Privacy Principles under the Privacy Act 1988.