This Collection Statement describes how MyConnect collects and handles personal Information.
MyConnect collects and uses your information to establish accounts for requested utility services and offer additional services specific to your address. MyConnect will disclose this information to utility services providers for the stated purpose and to obtain confirmation of connection.
When you make contact with MyConnect, you usually have to identify yourself by providing your personal information. We may not be able to process an application with you or answer your enquiry if we are not able to identify you.
Depending on the type of contact you have with us, we may collect and hold a range of different kinds of personal information about you. This may include your name, current and previous addresses, date of birth, telephone number, email address, bank account and credit card details, credit history, concession or discount entitlements, shareholdings, qualifications, proof of right to work, and information about the services provided to you.
When using the MyConnect service, you;
We collect your personal information so we can identify you and interact with you for the purposes of connecting and creating an account for your required utilities
If you request utility connection services, MyConnect may collect your name, date of birth, email address, contact number, address in which you reside, concession information, life support requirements, and billing information from you to establish utility connections, billing account and future correspondence from a service provider. The primary reason MyConnect collects your personal information is to provide you with the services you have elected.
MyConnect may also use your personal information where you have provided prior agreement, for communication with you about our products and services and those of a third parties or about general information which you have indicated or we believe may be of interest to you.
By providing us with your contact details, your consent to receive communications and direct marketing with remain current until you advise us otherwise. However, you can opt out of receiving these communications at any time by:
Clicking of the "Unsubscribe" link or email correspondence;
replying "Stop" to SMS correspondence; or
emailing firstname.lastname@example.org Attn: Compliance Manager
You can call us on 1300 854 478 or write to us at MyConnect, GPO Box 4778 Melbourne VIC 3001