The privacy of your personal information is a priority for us at MyConnect. We respect your rights to privacy under the Privacy Act 1988 (Privacy Act) and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) requirements for collecting and managing your personal information.
We collect, hold, use and disclose personal information so that we can:
The kinds of personal information that we collect and hold about you will depend on the circumstances in which it is being collected, including whether we collect the information from you as a customer, participating provider, contractor, stakeholder, job applicant or in some other capacity.
If you request information for a product or service offered by our participating providers, we may collect your name, address, email address, telephone number, date of birth and any other information that we need to be able to provide you with that information. For example, if you wish to obtain rates for a utility, we will ask you for basic information about your address including postcode. With this information we'll be able to provide you with a serviceable retailer in your distribution zone. The information we collect may vary depending on the products you're interested in. If you decide to apply for a product through us, we'll ask you for additional information so we can complete your request.
If you deal with us in some other capacity (for example, as a participating provider, a supplier or a stakeholder), we may collect your name, contact details and any other information you choose to provide to us.
Any personal information that you provide via our website or contact centre (for example, to obtain a quote or apply for products) is collected and stored by MyConnect.
If we are not able to collect your personal information, or if you provide us with incorrect or incomplete information, we may not be able to provide you with our products or services or do business with you or the organisation with which you are connecting.
Securing your information: We store information in different ways, including in hard copy and electronic form. Our security safeguards include:
• technical solutions, security controls and internal processes to help us protect your information from misuse, interference, loss or unauthorised access, modification or disclosure;
Our Complaints Officer:
If you feel your complaint or question is not being handled appropriately, please contact the following:
Post: Attn: The Complaints Officer
GPO Box 4778
Melbourne VIC 3001
Office of the Australian Information Commissioner
Contact: 1300 393 992