1. Introduction

By accessing and using this Website you agree to the Terms of Use. This Website is intended for use by Australian residents aged 18 years and over. Details about products, product descriptions, and pricing information on this Website are updated in accordance with the instructions of the relevant retailers whose products we promote and sell via the Website. Products may vary or be removed at any time, without notice.
We may amend our Terms of Use at any time. Amended Terms of Use will be effective from their published date. Use of this Website constitutes your acceptance of the current Terms of Use.

2. Privacy

The privacy of your personal information is a priority for us at MyConnect. We respect your rights under the Privacy Act 1988 (Privacy Act) and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) requirements for collecting and managing your personal information. Please visit our Privacy Policy for further information.

3. Authorised to Contact

When using the MyConnect service you:

  • Consent the disclosure of information to MyConnect (ABN 65 627 003 605) for the purpose of arranging the connection of nominated services;
  • Confirm that you are authorised to complete a MyConnect form (including Get Connected Form, Tenancy Application Form, Online Signup) in respect of the relevant supply address;
  • Confirm that you wish to be contacted by MyConnect (including by telephone, SMS and email) in order to:
    • be provided with the requested service(s) and be offered additional services specific to your address;
    • be offered consultation relating to the supply of the requested services and/or other services from utility providers.
    • receive information about the services and other products of other third parties with whom we have a commercial relationship;
  • consent to MyConnect disclosing personal information to the referring partner and/or the relevant utility provider(s) for the purpose of connecting your supply address to the relevant service and obtaining confirmation of connection; and
  • acknowledge that, to the fullest extent permitted by law, MyConnect shall not be liable for any loss or damage (including consequential loss and loss of profits) suffered by you or any other person or any property as a result of the provision of services via the Website or any act or omission of the relevant utility provider or for any loss caused by or in connection with any delay in connection or provision of or failure to connect or provide the nominated utilities.

Further information on the information we collect and why can be found in our Collection Statement

4. Products

The energy products available from our partners can vary from time to time. MyConnect does not offer products from all providers. Products are subject to availability in certain areas. Not all products available from our partners are offered by MyConnect and products may vary. We will offer our partners’ products on our website (subject to availability), however from time to time there may also be additional products available via our contact centre.
Product information is provided to us by our participating partners. The Website is updated when we receive this information, and any updates, to ensure the products displayed are up to date and accurate.

All product prices are quoted in Australian dollars.

The customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility including all connection fees.

The customer is solely responsible for any additional service fees that may be imposed by retailers or distributors, including any after-hours connection fees.

Terms of the products, including benefits and features are specific to each provider. Not all products are the same and you should confirm the exact terms of a product or service before you submit your order. All product terms and conditions are provided prior to submission.
Submissions received by MyConnect may be accepted or rejected by our providers. If your application has been successful you will receive written confirmation.

Further information on the providers we partner with can be found in our Participating providers

5. Remuneration

MyConnect receives a commission from participating providers when you enter into an agreement with them. This commission does not result in an additional fee being charged to you by MyConnect.

Not all plans available from our providers are always displayed or quoted due to serviceability, commercial arrangements or product availability.

Some products and offers may only be available from the specific platform you are using. Website availability may differ from our call center, based on commercial agreements with our product partners. From time to time we may have access to better offers that are only available over the phone. Call us to see if you are eligible.

6. Fees

Whilst MyConnect is a free service, a standard connection fee and/or deposit may be required by various utility providers.

The customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility including all connection fees.

The customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees. Also, you should check with your current supplier(s) whether any exit fees apply.

7. Move in Guarantee

Eligibility

The Move In Guarantee applies where the Customer:

  • requests MyConnect to arrange the connection of electricity and/or gas at the Customer’s nominated address;
  • provides MyConnect with the correct supply address and requested connection date;
  • provides all information reasonably required by MyConnect and the relevant utility provider to arrange the connection;
  • provides safe and clear access to the premises, where access is required for the connection;
  • completes any requirements reasonably requested by MyConnect, the relevant retailer or distributor associated with the requested connection; and
  • uses a utility provider through MyConnect for the relevant service.

What the Guarantee covers

Where the Move In Guarantee applies, MyConnect will use reasonable endeavours to arrange the requested electricity and/or gas connection by the Customer’s nominated connection date.
If the relevant service is not connected by the nominated connection date and the Customer incurs eligible expenses as a direct result, MyConnect may reimburse the Customer for those expenses, up to a maximum of $150 per day, subject to these Terms.
The Guarantee applies only to the electricity and/or gas service for which the Customer uses a utility provider through MyConnect.

When the Guarantee does not apply

The Move In Guarantee does not apply where:

  • the Customer does not provide the correct supply address, connection date or any other information required to arrange the connection;
  • the Customer, retailer or distributor cancels, changes or reschedules the requested connection;
  • access to the premises is unavailable, unsafe or otherwise prevents the connection from occurring;
  • the Customer does not complete a requirement reasonably requested by MyConnect, the relevant retailer or distributor;
  • the supply is provided through an embedded network or other arrangement where the relevant service is not supplied by a utility provider through MyConnect;
  • the delay or failure to connect is caused by circumstances outside MyConnect’s reasonable control, including a fault, delay, outage or other issue involving a retailer, distributor or network operator;
  • the Customer has not incurred an eligible expense or cannot provide reasonable evidence of the expense, such as a receipt, invoice, photograph or other supporting evidence;
  • the claim otherwise does not meet the requirements of these Terms.

Eligible expenses

Any reimbursement under the Move In Guarantee is limited to reasonable and evidenced expenses directly incurred by the Customer as a direct result of the failure to connect the relevant service by the nominated connection date.

The maximum reimbursement is $150 per day, regardless of the number of services affected, and the total amount payable in respect of a claim will be determined by MyConnect having regard to the circumstances and evidence provided.

The Move In Guarantee does not cover inconvenience, loss of income, consequential loss, indirect loss or expenses that are not reasonably evidenced.

Making a claim

To make a claim under the Move In Guarantee, the Customer must contact MyConnect within 14 days of the nominated connection date and provide:

details of the requested connection and the circumstances of the failed or delayed connection; and

  • reasonable written evidence of any expenses for which reimbursement is sought.
  • MyConnect may request further information reasonably required to assess the claim.

No impact on other rights

The Move In Guarantee is provided in addition to any rights or remedies the Customer may have under applicable law, including any non-excludable rights or consumer guarantees under the Australian Consumer Law.

8. Permitted Use

You may use this Website for personal purposes only and in accordance with these Terms of Use. You must not use the Website for commercial purposes. You must not do anything that may affect the security, availability or integrity of the Website or information contained on it.

You agree not to:

  • use any automated tool, such as a scraper, robot or aggregation tool, to access, copy or extract information from this Website;
  • copy or disclose Website content to any person, except as expressly permitted by these Terms of Use;
  • use any method or process, including data scraping or collection tools, to obtain, process, copy, replicate, distribute, reconfigure, republish, view, assess, analyse, modify or repackage Website content;
  • combine or consolidate Website content with other content, data, information, images or material;
  • reverse engineer, disassemble or otherwise attempt to construct or identify the Website’s source code, formulas or processing;
  • use systematic, repetitive or other methods designed to obtain a large number of quotes, comparisons, rankings or pricing information from the Website;
  • use or attempt to obtain information from the Website to identify or discover pricing, underwriting, rating or related business methodologies or systems;
  • use the Website to post, distribute or send spam or other bulk communications;
  • use the Website in an unlawful or fraudulent manner; or
  • provide information that is false, inaccurate or incomplete.