Consider your Urgent Electricity Connection….sorted.

When you move to a new home, your to-do list grows faster than you can check things off. With so much to do, quickly getting your new connection sorted can be a real lifesaver!

Ensuring you have a seamless electricity connection at your new property can make your move much smoother. Whether you need a standard electricity connection or a more urgent same-day connection, understanding the process and available options is essential. This guide will help you navigate electricity connections in Australia, with insights on how we can cross utilities off your to-do list.

Whether it’s a weekend or a weekday we can help you with your energy connections. You can get started online anytime or by speaking to one of our Moving Home Specialists for urgent connections.

Our team’s operating hours are Monday to Friday (8am-8pm), Saturday (9am-4pm) and Sunday (10am-3pm). Connecting on a public holiday? See if we are available on our website!

Electricity Connection for Your New House

Moving into a new home is an exciting time, but ensuring that all utilities are connected can be daunting. One of the most crucial steps is setting up your electricity connection.

Luckily, our Moving Home Specialists are energy experts! Whether you’re moving in or already in your new home we understand that having a reliable electricity connection is essential. Since 2006 we’ve helped over 500,000 movers connect their utilities ready for move-in day, taking the hassle out of new electricity connections is what we do best!

Need a Same Day Electricity Connection or Gas Connection?

Don’t worry, we’re the pros, and know we can find an energy plan from a wide range of providers! If you need a same-day electricity connection, it’s important to act quickly.

Many of the 20+ leading service providers and energy providers we work with offer same-day connections to accommodate immediate needs, but availability can depend on your location and the time of day. We can arrange your same-day connections, ensuring you’re not left in the dark during your move. Make sure to contact us as early in the business day to increase your chances

Service Provider & Electricity Provider Cut-off Times

Needing new electricity? The next business day may be too late.

PD = Previous day for a next day connection
SD = Same Day Connection

RETAIL ENERGY PROVIDER	STATE	CUT-OFF TIME
	NATIONWIDE	1:30PM PD
	ACT & NSW	10:30AM SD
	VIC	11AM SD (AUSNET) 11AM PD (ALL OTHER NETWORKS)
	NSW, ACT, QLD	11AM PD
	SA	11AM SD
	VIC	1:30PM SD (AUSNET) 1:30PM PD (ALL OTHER NETWORKS)
	NSW, ACT	1:30PM PD
	QLD	3:30PM PD
	SA	11AM SD
	NATIONWIDE	12PM 2 Days prior for a connection

Fees for Same Day and Urgent Connections

Nobody wants a shock when they get their first energy bill from their electricity provider.

While standard electricity connections are typically included in your overall move-in process, same-day and urgent connections sometimes come with a connection fee or exit fees from your previous energy retailer. 

These fees are usually set by the distributor and the costs can vary. Luckily, one of our friendly Moving Home specialists can talk you through the costs associated with urgent connections so you can plan your move-in budget accordingly.

Our team is highly trained and Melbourne-based, meaning they have first-hand experience in getting connected in Australia – making them your energy experts! This allows us to provide transparent information about these fees, helping you make informed decisions without surprises when you receive your first bill or new energy electricity bill.

To get electricity connected today please call our team on 1300 187 449 we’ll inform you about cut-off times, and explain any potential extra charges, ensuring your first bill won’t be a surprise.

Getting Connected in Australia (NSW, VIC, WA, SA, QLD)

Australians are as laid back as they come, but that doesn’t make moving any less stressful. We can organise connections in Victoria, New South Wales, South Australia, Queensland, Western Australia and The Australian Capital Territory.

Ideally, contact us a few business days before your move-in date to schedule your connection so you can stream your favourite shows in your new home. We’re here to streamline the same-day connection process for you, making it easier for you to settle into your new home.

All we need is your new address and our team will outline the electricity plans or gas plans available from one of our electricity retailers or service providers, if you want to sign up online you can pop your postcode in below to view some offers! 

FAQs

Questions about your power connection? Consider them answered.

How To Videos!

From finding your smart meter, sorting tariff tiffs, learning how to prepare for a meter reading, or finding your main switch our 60-second videos have all your FAQs Answered!

Utility connections can seem overwhelming at first, but most utilities are pretty straightforward to arrange a connection for.

Water connection, however, can be tricky, as each Australian state has a different set of rules attached to them. While most states say the landlord or real estate must order the water supply, Victoria decided the responsibility falls on the tenant to connect their water service.

Thankfully, we know a thing or two about utility connection here at MyConnect, so here we’ll dive into how you can arrange for a water connection in Victoria.

How Do I Connect Water?

Water connection varies from property to property, as water providers do not arrange for disconnections when a tenant moves from the property, meaning the existing water connection will remain.

Victorians moving into a property will need to contact their selected water provider to inform them of their billing details and the date of the move. Renters can contact their property owner/real estate agent to specify if the party will organise this for the renter as per the application form. Homebuyers can often have the new water connection arranged through settlement with the conveyancer or solicitor.

For new properties, a water provider will need to be contacted to enable access to the piping under the property. This, in turn, will allow the provider to supply regular drinking water, wastewater, and stormwater services. Once access is granted, a builder or plumber will connect the water on your behalf, at an average cost ranging between $1,500-$3,000 for a new water main line in Australia.

According to the Department of Environment, Land, Water & Planning, 15 water corporations provide water supply (including recycled water), sewerage (sewer systems), and trade waste disposal services to those in Melbourne and regional Victoria.

For more rural water services, 4 water corporations provide water supply, drainage, and salinity mitigation services for irrigation, domestic, and stock purposes.

These water corporations are:

• Southern Rural Water
• Goulburn-Murray Water
• Grampians Wimmera Mallee
• Water Lower Murray Water

Who Pays The Water Bills?

Water bill payment is generally agreed upon in your rental agreement, which differs from the rest of Australia.

The best way to determine if the tenant is required to pay for water consumption (water volume on the bill) and sewerage connections is by checking the location of the water meter. If the property has its own meter, then the tenant is responsible for the payment of the above, excluding the service charges surrounding the water supply, wastewater connection, and sewer connection.

Should an apartment block have just one main meter for a standard connection of water, the water provider may bill individual tenants for the percentage cost, typically taken out of the rent costs. Water charges would still fall upon the tenant, but the responsibility of the water provider account would fall to the property owner.

Pricing and payment options are covered close to the sale of a property, including a special meter reading to calculate the charges due at the time of settlement by the water provider. Some water providers also charge a tenant meter read to the property owner when a new tenant settles into the property, covering the cost of reading the meter between tenants and setting up separate accounts.

When Can I Get Connected?

Technically, water should still be connected to the property from previous tenants so there’s no panic that the house will have no water use.

To ensure payment is settled and the water connection remains, informing the water provider of the move-in date and details as soon as possible is recommended, especially if the responsibility of paying the water bill falls on you.

For those living in Victoria, MyConnect can register and update your water bills to ensure the water connection for your new home is sorted.

At MyConnect, we’re a team of Aussies who look after your moving needs… and the best bit about our service is that it’s free!

Here are 3 other ways we can make your life easier:

• We save you time – utilities are connected in 1 call
• We have the best service providers – so you’ll only select from Australia’s #1 service providers
• We’re a 100% Australian-based service – we’ll lay out the plans available, and who you choose is your call