MyConnect Terms and Conditions


1. Authorisation to contact

When using the MyConnect service you;
a) Consent to the disclosure of information to MyConnect (ABN 65 627 003 605) for the purpose of arranging the connection of nominated utility services.
b) Understand and acknowledge that you are the authorised person completing a MyConnect form (including Get Connected Form, Tenancy Application Form, Online Signup) and you are confirming you wish to be contacted by MyConnect (including by telephone, SMS and email in order to:
i. Provide the requested services and be offered additional services specific to your address
ii. Be offered consultation relating to the supply of the requested services and/or other services for utility providers
iii. Market or promote any of the services and other products MyConnect offers in line with our participating partners
c) Consent to MyConnect disclosing personal information to utility service providers for the stated purpose and obtaining confirmation of connection
d) Consent to MyConnect disclosing confirmation details (including NMI, MIRN, utility provider) to the Real Estate Agent
e) Acknowledge that whilst MyConnect is a free service, a standard connection fee and/or deposit may be required by various utility providers
f) Acknowledge that, to the extent permitted by law, the Real Estate Agent, its employees and MyConnect shall not be liable for any loss or damage (including consequential loss and loss of profits) to you or any other person or any property as a result of the provision of services or any act or omission by the utility provider or for any loss caused by or in connection with any delay in connection or provision of, or failure to connect or provide the nominated utilities.

2. Participating Providers

 MyConnect has commercial relationships with the following energy providers;

  • ActewAGL
  • AGL
  • EnergyAustralia
  • Momentum Energy
  • Origin Energy
  • Simply Energy
  • Synergy
The energy products available from our partners can vary from time to time. Products are subject to availability in certain areas. Not all products available from our partners are offered by MyConnect and not all products will be available at all times.
We will offer our partners’ products on our website (subject to availability) however from time to time there may also be additional products available via our contact centre.

3. Fees

a) MyConnect provides you with no fee service that helps you select an energy plan to meet your needs. MyConnect receives a commission from our participating retailers when you enter into an agreement

b) The Customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility or distributors including all connection fees
c) The Customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees.

4. Move in Guarantee

Move in guarantee allows for up to a maximum of $150 per day to be paid to the customer by MyConnect in circumstances deemed eligible by MyConnect and where sufficient evidence of financial impact has been provided by the customer.