MyConnect Terms and Conditions



All access to, and use of this Website is subject to the following terms and conditions (Terms of Use). By accessing and using this Website you agree to the Terms of Use.
This Website is intended for use by Australian residents aged 18 years and over. This Website (including products, product descriptions, and reference pricing) is updated in accordance with our energy partners. Products may vary or be removed at any time, without notice.
We may amend our Terms of Use at any time. Amended Terms of Use will be effective from their published date. Use of this website constitutes your acceptance of the current Terms of Use.



The privacy of your personal information is a priority for us at MyConnect. We respect your rights to privacy under the Privacy Act 1988 (Privacy Act) and we are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) requirements for collecting and managing your personal information. Please visit our Privacy Policy for further information.


Authorised to Contact

When using the MyConnect service you consent to:

  1. The disclosure of information to MyConnect (ABN 65 627 003 605) for the purpose of arranging the connection of nominated utility services.
  2. The understanding and acknowledgment that you are the authorised person completing a MyConnect form (including Get Connected Form, Tenancy Application Form, Online Signup) and you are confirming you wish to be contact by MyConnect (including by telephone, SMS and email in order to:
    1. provide the requested services and be offered additional services specific to your address.
    2. Be offered consultation relating to the supply of the requested services and/or other services for utility providers.
    3. Market or promote any of the services and other products MyConnect offers in line with our participating partners.
  3. MyConnect disclosing personal information to utility providers for the stated purpose and obtaining confirmation of connection
  4. MyConnect disclosing confirmation details (including NMI, MIRN, utility provider) to the Real Estate Agent
  5. Acknowledging that, to the extent permitted by law, the Real Estate Agent its employees and MyConnect shall not be liable for any loss or damage (including consequential loss and loss of profits) to you or any other person or any property as a result of the provision of services or any act or omission by the utility provider or for any loss caused by or in connection with any delay in connection or provision of, or failure to connect or provide the nominated utilities.

further information on the information we collect and why can be found in our Collection Statement



The energy products available from our partners can vary from time to time. MyConnect does not offer products from all providers. Products are subject to availability in certain areas. Not all products available from our partners are offered by MyConnect and products may vary. We will offer our partners' products on our website (subject to availability), however from time to time there may also be additional products available via our contact center. 
Product information is provided to us by our energy partners. Our website is updated when we receive this information to ensure the products displayed are up to date and accurate.
All product prices are quoted in Australian dollars.
The Customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility or distributors including all connection fees
The Customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees.
Terms of the products, including benefits and features are specific to each provider in order to give you an outline of their inclusions. Not all products are the same and you should confirm the exact terms in the product summary of any service you wish to acquire. All product terms and conditions are provided prior to submission
Submissions received by MyConnect may be accepted or rejected by our providers. If your application has been successful you will receive written confirmation.
Further information on the providers we partner with can be found in our Participating Partners



MyConnect is a no fee utility connection service. MyConnect receives a commission from our participating partners when you enter into an agreement.
Not all plans available from our providers are always displayed or quoted due to serviceability, commercial arrangements or product availability.
Some Products and offers may only be available from the specfic platform you are using. Website availability may differ from our call center based on commercial agreements with our product partners.



Whilst MyConnect is a free service, a standard connection fee and/or deposit may be required by various utility providers
The Customer is solely responsible for all amounts payable in relation to the connection and/or supply of the utility or distributors including all connection fees.
The Customer is solely responsible for any additional service fees that may be imposed by retailers or distributors for any after-hours connection fees.


Move in Guarantee

Move in guarantee allows for up to a maximum of $150 per day to be paid to the customer by MyConnect in circumstances deemed eligible by MyConnect and where sufficient evidence of financial impact has been provided by the customer.


Permitted Use

You are only permitted to use this Website for personal use, subject to your compliance with these Terms of Use. Commercial use of this Website is strictly prohibited.
You are not permitted to do anything that may affect the security of this Website or any information within it.


You agree not to:

  1. use any automated tool (e.g. scraper, robot or aggregation tool) to access, copy or extract such information;
  2. copy or disclose to any person, any Website content, other than as expressly permitted by these Terms of Use;
  3. use any method or process (including data scraping, collection or accumulation tool) for the purpose of obtaining, processing, copying, replicating, distributing, reconfiguring, republishing, viewing, assessing, analysing, modifying or repackaging any Website content;
  4. use any method or process to consolidate or combine any Website content with any other content, data, information, images or material;
  5. reverse engineer, disassemble or otherwise attempt to construct or identify this Website's source code, formulas and processes;
  6. use systematic, repetative or any other methods which are designed to obtain a large number of quotes, comparisons, rankings or other pricing and related information from this Website;
  7. use, obtain or attempt to obtain from this Website, information in order to identify or discover pricing, underwriting, rating and related business methodology or systems; or
  8. post, distribute or send any 'spamming material' or any other form of bulk communication.

You are not permitted to use this Website in any unlawful or fraudulent manner.
You agree that if you provide any information on this Website, that information will be true, accurate and complete.